Shipping Policy

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to FIXIT HEROES SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the FIXIT HEROES SDN. BHD., accessible from https://fixitheroess.com/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Overview

This Shipping Policy outlines the terms and conditions related to the delivery of Goods purchased from FIXIT HEROES SDN. BHD. By placing an Order through our Service, You agree to the terms described in this Policy.

2. Shipping Coverage

We currently provide shipping within Malaysia only.

  • Orders can be delivered to addresses within Peninsular Malaysia and East Malaysia
  • We do not offer international shipping at this time

3. Shipping Fees

We offer free shipping on all Orders within Malaysia.

  • No minimum purchase is required
  • No additional delivery charges will be applied at checkout

4. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation
  • Processing times may vary during peak periods, public holidays, or due to unforeseen circumstances

5. Delivery Timeframe

  • Estimated delivery time is within 7 business days from the date of shipment
  • Delivery times are estimates and may vary depending on Your location and courier service conditions

6. Delivery Method

  • Orders are delivered using third-party courier services selected by the Company
  • The Company will determine the most suitable courier for each Order

7. No Overnight or Express Delivery

  • We do not provide overnight, same-day, or express delivery services
  • All Orders follow the standard delivery timeframe stated above

8. Order Tracking

  • Where available, tracking information may be provided after the Order has been shipped
  • You are responsible for monitoring the delivery status using the provided tracking details

9. Delivery Issues

If You experience any issues with delivery:

  • Ensure that the shipping address provided is accurate and complete
  • Contact Us if Your Order has not arrived within the expected timeframe
  • We will assist in coordinating with the courier service to resolve the issue

10. Failed Deliveries

In cases where delivery is unsuccessful due to incorrect or incomplete address information:

  • You may be contacted to arrange re-delivery
  • Delays may occur as a result of such issues

11. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any updates will be posted on this page, and continued use of the Service constitutes acceptance of the updated Policy.

12. Contact Us

If You have any questions regarding this Shipping Policy, please contact Us:

Email: fixit_heroes@outlook.com