Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to FIXIT HEROES SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the FIXIT HEROES SDN. BHD., accessible from https://fixitheroess.com/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Introduction
This Privacy Policy explains how FIXIT HEROES SDN. BHD. collects, uses, discloses, and safeguards Your information when You access or use our Service. By using the Service, You agree to the collection and use of information in accordance with this Policy.
2. Information We Collect
We may collect different types of information, including:
a. Personal Data
- Name
- Email address
- Phone number
- Billing and shipping address
b. Order Information
- Purchase details
- Payment information (processed through secure third-party providers)
c. Usage Data
- IP address
- Browser type and version
- Pages visited and time spent on the Service
- Device and diagnostic data
3. How We Use Your Information
We use the collected information for various purposes, including:
- To process and fulfill Your Orders
- To manage Your account and provide customer support
- To communicate with You regarding Orders, updates, or inquiries
- To improve our website, products, and user experience
- To detect and prevent fraud or unauthorized activities
4. Sharing of Information
We do not sell Your personal data. However, We may share information with:
- Service providers (e.g., payment processors, logistics partners) to perform business operations
- Authorities if required by law or to protect legal rights
- Third parties in connection with business transfers, such as mergers or acquisitions
5. Data Retention
We retain Your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, including compliance with legal, accounting, or reporting requirements.
6. Data Security
We implement reasonable technical and organizational measures to protect Your personal data. However, no method of transmission over the Internet or electronic storage is completely secure, and We cannot guarantee absolute security.
7. Your Rights
Depending on applicable laws, You may have the right to:
- Access the personal data We hold about You
- Request correction of inaccurate or incomplete data
- Request deletion of Your personal data
- Withdraw consent where processing is based on consent
Requests can be made by contacting Us using the details below.
8. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to:
- Enhance user experience
- Analyze website performance and usage
- Store user preferences
You can choose to disable cookies through Your browser settings, but this may affect certain functionalities of the Service.
9. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
10. Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Service constitutes acceptance of the updated Policy.
12. Contact Us
If You have any questions about this Privacy Policy or our data practices, please contact Us:
Email: fixit_heroes@outlook.com